FAQ

A: We offer two reliable shipping options to fit your timeline:

FAST & TRACKED Standard Shipping:
• Cost: $12.95 flat rate.
• Carrier: DHL or FedEx.
• Processing: 1-2 business days.
• Transit: 10-15 business days after dispatch.
Ideal for competitive players and coaches who need gear for an upcoming tournament or season start.

ECONOMICAL Free Shipping:
• Cost: FREE on all orders over $50.
• Carrier: EMS.
• Processing: 1-2 business days.
• Transit: 15-25 business days after dispatch.
Perfect for enthusiasts planning ahead, teams making bulk purchases, or anyone embracing our “Shop more, spend less” philosophy.

A: Yes! We ship globally to our community of baseball and fastpitch athletes. However, delivery to a few remote regions and parts of Asia may be excluded. You’ll be notified at checkout if your location is not serviceable.

A: The price you see at checkout is final. EASTON Shop does not add any hidden import taxes or duties. Depending on your local regulations, additional fees may be required upon delivery, which are the responsibility of the recipient.

A: Once your order ships, you’ll receive a confirmation email with your tracking number. You can follow your gear’s journey right to your doorstep.

A: We specialize in performance-driven, game-changing gear for baseball and fastpitch athletes. Our curated collections include:
• Bats (Fastpitch Bats, Baseball Bats)
• Gloves (Fielding Gloves, Catchers Mitts, Fastpitch Infield Gloves)
• Apparel & Footwear
• Accessories (Bat Grips, Batting Gloves, Guards & Protectors, Glove Laces, Hats, and more)
• Team & Coaches Essentials
Every product is selected with the competitive player in mind, balancing premium technology with authentic value.

A: Absolutely. We are an authorized retailer of top brands like Easton, DeMarini, and others. Every item is 100% authentic and backed by our quality-check process.

A: Our collections are curated by players, for players. Each product page includes detailed specs and performance features. If you need personalized advice, email our support team—we bring authentic expertise to help you choose the right gear for your position and playing style.

A: We stand by the durability and performance of every product we sell. If your gear isn’t perfect, our hassle-free return policy has you covered:
• You have 15 days from the date of delivery to initiate a return.
• Items must be in new, unused condition with original packaging.
• To start a return, contact our U.S.-based support team at [email protected].

A: Currently, we process returns for refunds. If you need a different size or product, we recommend placing a new order once your return is initiated. Our team can help expedite the process if needed.

A: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped). Our support team will provide detailed instructions.

A: We accept Visa, MasterCard, JCB, and PayPal for secure, fast checkout.

A: Yes. We use industry-standard encryption and secure payment gateways to protect your information. We do not store your full payment details on our servers.

A: No, you can check out as a guest. However, creating an account allows you to track orders faster, save your shipping details, and receive updates on new gear and promotions.

A: Our target customers are competitive players, coaches, fastpitch athletes, and discerning enthusiasts who demand performance-driven equipment. Whether you’re stocking up for a team, waiting for the latest bat technology, or seeking specialized gear to elevate your game, we’re here to empower you.

A: EASTON Shop is headquartered at:
1408 Murphy Court, Saint Paul, US 55104

A: Email us anytime at [email protected]. Our U.S.-based support team is dedicated to providing authentic expertise and timely assistance.