Returns & Exchanges

Effective Date: October 26, 2023

Our Returns Promise

We aim to make returns and exchanges as seamless as selecting the right bat. Our policy is built on trust, fairness, and performance—core values we share with our global community of competitive athletes and enthusiasts.

Key Policy Summary

• Return Window: 15 days from the date you receive your item.
• Condition: Items must be unused, in original packaging, with all tags and accessories.
• Process: Contact us first for a Return Authorization (RA) number.
• Refunds: Issued to the original payment method within 5-10 business days after we receive and inspect the return.
• Exchanges: Subject to product availability. We’ll guide you through the options.

Step-by-Step Return/Exchange Process

1. Initiate Your Request: Email our U.S.-based support team at [email protected] within 15 days of delivery. Use the template below to ensure we get all necessary details quickly.
2. Receive Instructions: We’ll respond within 1-2 business days with your RA number and shipping instructions. Returns sent without an RA number cannot be processed.
3. Ship Your Return: Securely package the item(s) with the original packaging and accessories. Include a copy of your order confirmation or packing slip. Ship to the address provided in your instructions. You are responsible for return shipping costs, unless the return is due to our error or a defective product.
4. Inspection & Processing: Once received at our facility, our team will inspect the item(s) (typically within 3-5 business days). We will notify you via email about the status of your refund or exchange.

Return Request Email Template

Copy, paste, and fill out the template below to [email protected]:

Refunds: Timing & Method

We process refunds with the same speed and security we apply to your payments.

• Timing: After we receive and approve your return, your refund will be processed to your original payment method within 5-10 business days. The time it appears on your statement depends on your bank or card issuer.
• Method: Refunds are issued via the original payment method (Visa, MasterCard, JCB, or PayPal). We do not offer refunds to alternative methods or as store credit for standard returns.
• Deductions: Original shipping fees are non-refundable. For exchanges, we will handle any price differences on a case-by-case basis.

Important Exceptions & Non-Returnable Items

To ensure safety, hygiene, and authenticity, the following items cannot be returned or exchanged unless they arrive defective or damaged:

• NON-RETURNABLE Embroidery Services & Customized Products: Any item personalized with names, numbers, or team logos (as indicated under the “Embroidery” menu) is final sale.
• NON-RETURNABLE Glove Services: Products from the “Glove Services” menu (e.g., relacing, repair) are services rendered and not eligible for return.
• NON-RETURNABLE Intimate Wear Items: For health and hygiene reasons, certain apparel items like batting gloves (if worn) may not be eligible. Please contact us for clarification before use if unsure.
• Clearance or Final Sale Items: Will be explicitly marked as such at the time of purchase.

Note: All returns are subject to inspection. Items showing signs of use, wear, damage not present at original shipping, or missing original packaging/parts may be subject to a partial refund or refusal.

Exchanges

Need a different size or model? We’ll help you exchange for an available item. If the desired exchange item is of higher value, you will need to pay the difference. If it’s of lower value, we will refund the difference as part of the process. Exchange shipping costs are the responsibility of the customer.

Damaged, Defective, or Wrong Item Received

If your gear arrives damaged, defective, or is not what you ordered, contact us immediately at [email protected]. We will cover return shipping costs and expedite a replacement or full refund. Please include photos of the product and packaging in your email.